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— A Mazda Connect 'live traffic' lawsuit alleges the automaker sold 2016 models with navigation software that was supposed to provide real-time traffic alerts to help drivers avoid traffic and take alternative routes.
However, the plaintiff says real-time traffic doesn't work and Mazda has no plans on making it work.
The proposed Mazda real-time traffic class-action lawsuit includes all consumers who purchased and/or leased a 2016 Mazda vehicle advertised to include factory-installed navigation software with real-time traffic alerts.
You want to call a friend, listen to a podcast or switch to a new radio station? All you have to do is say so. Voice recognition is designed to give you easy access to the things you need while allowing you keep your eyes on the road, your hands on the steering wheel. Check out our great selection of premium audio and electronic products for your 2016 Mazda 6 from speakers and amplifiers to GPS systems and radar detectors. Jun 19, 2017 Learn about the HD Radio Traffic Map that comes available on every Mazda Connect system. This service allows drivers the ability to see a local traffic map with green, yellow, and red flow. Aug 11, 2016 The 2017 Mazda6 Receives Some Upgrades Ahead of Its September 2016 Release Date By Product Expert Posted in Mazda News, Mazda6 on Thursday, August 11th, 2016 at 2:06 pm 2017 Mazda6 Updates and Changes. It’s not easy to find a midsize sedan as. 2016 MAZDA6 SPECIFICATION DECK ISSUE DATE: January 2, 2015. Updates l Bluetooth hands-free phone and Audio - Infotainment system voice command lIlluminated vanity mirrors - driver & passenger lLeather-trimmed sport seats. L Push button engine start - HD radio lDriver’s seat memory l Electronic parking brake - Aha™ internet radio. A Mazda Connect 'live traffic' lawsuit alleges the automaker sold 2016 models with navigation software that was supposed to provide real-time traffic alerts to help drivers avoid traffic and take.
According to the lawsuit, the owner's manual says live traffic alerts are included in the system to help drivers avoid current traffic events like road closures or traffic jams caused by an accident.
Mazda says the system provides offline historical traffic information (historical speed information or traffic patterns) that can be taken into account in the route calculation of a trip based on the time of day and the day of week whenever suitable data exists.
Plaintiff Edward Lewand claims he purchased a 2016 Mazda with the Grand Touring Package that Mazda said included live traffic alerts as part of the navigation software system. The plaintiff says the real-time traffic feature was a big reason he paid $1,500 for the Grand Touring Package compared to a model without the Package.
According to the complaint, Mazda offered marketing brochures that specifically told consumers the software included “an available factory-integrated navigation system with cutting-edge features such as voice command, real-time traffic alerts and advanced lane guidance.”
Mr. Lewand says the live traffic alerts worked as intended for a few months but then stopped, showing a 'greyed out' traffic button that was supposed to be used for real-time alerts.
When the live traffic feature worked, Lewand says he received alerts of upcoming heavy traffic on his route and the system offered him alternate routes. But then the system stopped working and each time he tried to activate the live traffic system, the touchscreen menu always showed the 'traffic' button in a way that indicated it was no longer functional.
The missing real-time traffic alerts have upset many 2016 Mazda owners, including this CX-5 driver from California.
'When we found out the Navigation system comes standard in the Touring package, we said great. Then we found out why its free, because its does not integrate Live traffic. Basically the Nav feature is useless to use and we have to mount our phone so we can see Waze and reroute our route accordingly. Seriously, the Nav system is trash without live traffic. Spoke with Mazda, they are not going to add live traffic overlay to the Nav system. And there is no subscription option either.' - 2016 Mazda CX-5 owner / Santa Cruz, California
Lewand says he brought his vehicle to the dealership numerous times for service and the dealer couldn't get the real-time traffic alert system to function. After multiple dealer visits, Mazda technicians finally told Mr. Lewand the real-time traffic feature was disabled by updates to the software.
Through its Mazda Connect update service, Mazda allegedly confirmed the live traffic feature had been disabled but admitted the software was originally designed into the current navigation system in the vehicles.
The plaintiff claims Mazda had a temporary agreement with a traffic service provider that enabled the automaker to provide the live traffic alerts, but the agreement has since expired. Mazda then allegedly started advertising the Grand Touring Package with portable Garmin navigation devices instead of the factory-installed real-time traffic software.
Based on the lawsuit and as of the beginning of 2016, drivers have been unable to access real-time traffic alerts and Mazda didn't bother to tell consumers the feature wouldn't work. This has caused consumers to allegedly own vehicles worth less than advertised.
The Mazda Connect live traffic lawsuit was filed in the U.S. District Court Central District of California, Southern Division - Edward Lewand, et al, v. Mazda Motor of America, Inc.
The plaintiff is represented by Ahdoot & Wolfson, PC.
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You want to call a friend, listen to a podcast or switch to a new radio station? All you have to do is say so. Voice recognition is designed to give you easy access to the things you need while allowing you keep your eyes on the road, your hands on the steering wheel, and your focus on driving without unnecessary distractions. In general, any of the menu options shown on the display can also be spoken as voice commands.
Using Voice Recognition
Wherever voice recognition can be used sensibly, it is available. Always speak clearly, in your normal voice, and make your surroundings as quiet as possible. You may use the exact command or speak a more general phrase and the system will guide you to the function you want to perform. (For example, say: 'Go to FM radio,' or 'I want to listen to the radio' and the system will lead you to FM radio.) Words, actions, functions and menu options that appear anywhere on screen can generally be spoken as commands.
Activate voice recognition:
- Short-press the TALK button on your steering wheel to activate voice recognition.
- [System: Beep.] Say a command. For a complete list of voice commands, click here.
Cancel or end voice recognition:
- Press and hold TALK.
- Or, short-press TALK.
- [System: Beep.] Say 'CANCEL' to end voice recognition. May be used at any time during voice recognition.
Access help for using voice recognition:
- [System: Beep.] Say 'HELP' for options in your current area of operation.
Access voice recognition tutorials:
- [System: Beep.] Say 'TUTORIALS'.
- Select from General, Audio, Phone and Advanced for a brief review of basic commands in that area of operation. To select a tutorial, after the beep say 'LINE (number)'. For example, say 'LINE FOUR'.
For an optimal voice recognition experience:
- Be sure your phone is connected via Bluetooth® before using phone-related voice commands.
- Do not speak too slowly or loudly.
- Speak clearly, without pausing between words or numbers.
- Do not speak commands until voice guidance and/or system beep has finished.
- Speak voice commands while maintaining a safe driving position. Do not turn to face microphone or lean toward it.
- Reduce noise by closing windows/moonroof and turning down airflow on A/C while using voice recognition.
- Be sure vents are positioned so air is not directed up towards the microphone.
Global Voice Commands
Global voice commands can be spoken anywhere in the system. Use them to move easily between the communication, entertainment and navigation functions, or to get general assistance in using the system. To view, print or download a pdf list of Global Voice Commands, click here.
General Commands:
- Cancel
- Go Back
- Pause
- Resume
- Yes or No
- Main Menu
- Next
- Previous
- Help (receive information regarding what commands or options are available to you)
- Page Up or Page Down
- Select <line number> (example: 'Select Four' or 'Select Line Four' instead of 'Select Album')
- Display Off
- Display Clock
System Commands:
- Go to Communications Navigation Entertainment
- Show Messages Notifications
- Go to Settings
- Go to Contacts Phonebook
- Go to Email Text SMS
- Go to Phone or Dial Phone
- Go to History Recent Calls or Show History Recent Calls
- Go to Aha™ AM/FM Bluetooth® Audio AUX CD Pandora® XM Satellite Radio Stitcher™ USB
- Call Dial <name/number/contact/contact type>
- Call Back
- Redial
Audio Commands:
- Browse <playlist playlist name artist artist name album genre folder>
- Play <song playlist artist album genre audiobook podcast>
Moving to Entertainment from another area:
- Go to Entertainment
- Go to Aha™ or Aha™ Radio
- Go to Pandora®
- Go to Stitcher™
- Go to USB or Play USB
- Go to CD Player or Play CD Player
- Go to FM FM Radio or Play FM FM Radio
- Tune to <radio station frequency>
- Go to Bluetooth® Audio or Play Bluetooth® Audio
- Go to XM Radio Satellite Radio or Play XM Radio Satellite Radio
- Go to HD Radio or Play HD Radio
Moving to Communication from another area:
- Go to Communication
- Communication Menu
- Call
- Dial
- Call <name number>
- Dial <name number>
- Go to Messages
- Go to Phonebook Contacts
Moving to Navigation from another area:
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- Go to Navigation
- Navigate to <city name>
- Navigate to <specific address>
- Map(s)
Using Voice Commands Within a Specific Area
Once you are in Navigation, Communication or Entertainment, you may use exact voice commands or phrases to direct the system to a particular source or activity. Speak additional commands for more specific control or to perform a specific action. Using a Global Command will allow you to move to another area.
Entertainment, example 1:
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- Say, 'Listen to Pandora 80’s rock station'.
- Say, 'Thumbs up' to select that item.
Entertainment, example 2:
- Say, 'Listen to FM radio station 104.1'.
Communication, example 1:
- Say, 'List Contacts' to display contact list.
- Say, 'Call Bob Brown'.
Communication, example 2:
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- Say, 'Get SMS' to have text messages read to you.
Navigation, example 1:
- Say, 'Drive to 555 Pond's Way'.
- Say, 'Save location to favorites'.
Navigation, example 2:
- Say, 'Navigate to Jackson'.
- Say, 'Cancel route'.
- Say, 'Find nearest hotel'.